Work conflict management

Managing internal conflict is critical to making teams work, and HR plays a fundamental role in this. Conflicts often arise in companies and are not dealt with in an appropriate manner.

In order to effectively manage internal conflicts in the company, some strategies that the Human Resources department can implement are:

 

Fostering a culture of open communication

The promotion of open and honest communication is essential. Creating an environment where people feel comfortable speaking up and expressing what they need to say helps to prevent conflicts before they become more serious.

 

Update, review and establish clear policies and procedures

The establishment of clear policies and procedures for the exercise of functions and responsibilities in the organisation can be a source of conflict. A major source of conflict can be perceptions of unfairness or lack of consistency in the operation, coordination and development of functions.

 

Conflict management education

Implement a programme to train employees and managers in how to manage conflict. The whole team can be empowered to deal with challenging situations through training in effective communication skills and conflict resolution.

 

Mediation services

The implementation of mediation programmes as a neutral means of conflict resolution and facilitation of communication between the parties involved. Mediation can be an effective tool for the development of collaborative solutions and the avoidance of further tensions.

 

Early intervention

Take action at the first sign of conflict. Early intervention can prevent the escalation of problems, which are then more difficult to resolve.

 

Multi-disciplinary conflict resolution teams

To address conflicts comprehensively, set up multidisciplinary conflict resolution teams that include representatives from HR, management and external experts, as appropriate.

 

Constructive feedback

Tensions and misunderstandings can be avoided by giving the team the tools and ability to give and receive constructive feedback.

 

Surveys and assessment of the workplace climate

To identify problem areas and measure employee satisfaction and well-being, conduct regular surveys and workplace climate assessments.

 

Proactive intervention:

Early recognition of signs of conflict and proactive intervention are essential. This may include noticing changing behaviour, reduced performance or team tension.

 

Conflict management not only helps to resolve existing problems. It also contributes to the development of an organisational culture where this good practice is seen as an opportunity for growth and improvement. Ultimately, these strategies will help the HR department cultivate a healthy and collaborative working environment.

Axxon People Consulting makes sure that your team and your organisation don't have to waste any more energy and time on the wear and tear caused by conflict. We support you in the creation and management of a healthy and efficient work environment.